Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
iPad mini 4
iPad Pro 10.5
iPad Pro 12.9 (2018)
iPad Pro 11
iPad (6th Generation)
iPad 10.2 (7th gen.)
iPad Air (2019)
iPad Air (2020)
iPad (8th Generation)
iPad Pro 12.9 (2020)
iPad Pro 11 (2021)
iPad (9th Generation)
iPad mini (2021)
iPad (10th Gen)
iPad Pro 11" (4th Gen)
iPad Air 5G
iPad Pro 12.9 (2021)
iPad Pro 12.9" (6th Gen)
iPad Pro 11" (2024)
iPad Air 13”
iPad Air 11" (2024)
iPad Pro 13"
iPad Air 11” (2025)
iPad Air 13” (2025)
iPad (11th Generation)
iPad mini
2017 MacBook Air 13"
2023 MacBook Pro 14" M2 range
2023 MacBook Pro 16" M2 range
MacBook 12" 2017
2023 MacBook Air 15.3"
2023 MacBook Pro 14" M3 range
2023 MacBook Pro 16" M3 range
2024 MacBook Air 13" M3 chip
2024 MacBook Air 15" M3 chip
Generic Mac
2025 MacBook Air 13" M4 chip
2025 MacBook Air 15" M4 chip
2025 MacBook Pro 14-inch M5 chip
MacBook Pro (16" 2019)
MacBook Pro (13" 2019 Two Thunderbolt 3 ports)
MacBook Pro (15" 2019)
MacBook Pro (13" 2019 Four Thunderbolt 3 ports)
MacBook Pro (15" 2018)
MacBook Pro (13" 2018 Four Thunderbolt 3 ports)
MacBook Pro (Retina, 13", Early 2015)
MacBook Pro (Retina, 15", Mid 2015)
MacBook Pro (13", 2016, Two Thunderbolt 3 ports)
MacBook Pro (13", 2016, Four Thunderbolt 3 ports)
MacBook Pro (15", 2016)
MacBook Pro (13", 2017, Two Thunderbolt 3 ports)
MacBook Pro (13", 2017, Four Thunderbolt 3 ports)
MacBook Pro (15", 2017)
MacBook Pro 2020 M1 chip
MacBook Air 2020 M1 chip
MacBook Pro 2020
2022 MacBook Air 13.6"
2022 MacBook Pro 13"
2020 MacBook Air 13.3"
2021 MacBook Pro 14"
2021 MacBook Pro 16"
2019 MacBook Air 13.3"
Huawei MediaPad T5
Microsoft Surface Go 3
Microsoft Surface Laptop 5
Microsoft Surface Laptop Go 3
Microsoft Surface Studio Laptop
Microsoft 2024 Surface Laptop
Microsoft Surface Pro 11
Microsoft Surface Laptop C12
Microsoft Surface Pro Laptop C8
Microsoft Surface Laptop C8
Microsoft Surface Laptop
Microsoft Surface Laptop Go 2
Doro Tablet
Samsung Galaxy Tab S4
Samsung Galaxy Tab S6 Lite
Samsung Galaxy Tab S7+ 5G
Samsung Galaxy Tab S7
Samsung Galaxy Tab A7
Samsung Galaxy Tab Active3
Samsung Galaxy Tab S8
Samsung Galaxy Book
Samsung Galaxy Book Go
Samsung Galaxy Tab A8
Samsung Galaxy Book3 Pro 360 5G
Samsung Galaxy Tab S9
Samsung Galaxy Book2 Go 5G
Samsung Galaxy Chromebook Go
Samsung Galaxy Tab S9+
Samsung Galaxy Tab S9 Ultra
Samsung Galaxy Tab S9 FE 5G
Samsung Galaxy Tab A9
Samsung Galaxy Tab S10+
Samsung Galaxy Tab S10 Ultra
Samsung Galaxy Tab S10 FE 5G
Samsung Galaxy Book3
Samsung Galaxy Tab S9 5G WiFi
Samsung Galaxy Tab S9 FE WiFi
Samsung Galaxy Tab A9 WiFi
Samsung Galaxy Tab A9 4G WiFi
Samsung Galaxy Tab A9+ WiFi
Samsung Galaxy Tab A9+ 5G WiFi
Samsung Galaxy Book4
Samsung Galaxy Book4 360
Samsung Galaxy Book4 Pro
Samsung Galaxy Book4 Pro 360
Samsung Galaxy Book4 Ultra
Samsung Galaxy Book4 Edge
Samsung Galaxy Book5 Pro 360
Samsung Galaxy Book5 360
Samsung Galaxy Tab S10 FE Wi-Fi
Samsung Galaxy Tab S10 FE 5G Wi-Fi
Samsung Galaxy Tab S10 FE+ Wi-Fi
Samsung Galaxy Tab S10 FE+ 5G Wi-Fi
Samsung Galaxy Tab A11 4G WiFi
Samsung Galaxy Tab A11 WiFi
Samsung Galaxy Book4 FE
Samsung Galaxy Tab S8+ WiFi
Lenovo Tab M8
Lenovo IdeaPad 3 Chromebook Laptop
Lenovo Tab M9
Lenovo IdeaPad Duet 3
Lenovo LEGION Pro 7i 16" Gaming Laptop
Lenovo IdeaPad Pro 5i Laptop
Lenovo IdeaPad Slim 3 Laptop
Lenovo LOQ 15IRH8 Gaming Laptop
Lenovo IdeaPad 5 Chromebook
Lenovo IdeaPad 3 15ITL6
Lenovo Legion 5i 14650HX Gaming Laptop
Lenovo IdeaPad Duet 5 2 in 1 Chromebook Laptop
Lenovo Legion Slim 5 Gaming Laptop
Lenovo LOQ 15IAX9
Lenovo LOQ 13420H Gaming Laptop
Lenovo IdeaPad Flex 5i 14-inch Gen 8
Lenovo IdeaPad Slim 5X Gen 9
Lenovo IdeaPad 1 15IGL7
Lenovo Yoga 9 Pro Laptop
Lenovo IdeaPad Slim 3 i3 Chromebook Laptop
Lenovo IdeaPad Slim 3 15IAN8 Laptop
Lenovo IdeaCentre 27-inch All-in-One Touchscreen Desktop - AMD Ryzen 5 7535HS
Lenovo Yoga Slim 6i 14-inch Laptop
Lenovo Yoga Pro 9i 16-inch Laptop
Lenovo Yoga Pro 7i 14-inch Laptop
Lenovo Yoga Book 9i 2-in-1 Laptop
Lenovo Yoga 7i 2-in-1 14-inch Laptop
Lenovo IdeaPad Slim 5 16-inch Laptop
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo IdeaPad Slim 5 14IRL8
Lenovo IdeaPad S300 i5-3317U
Lenovo Yoga AIO 27-inch All-In-One PC
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo Legion Pro 7i 16IAX10H Gaming Laptop
Lenovo LOQ 15IAX9E Gaming Laptop
Lenovo LOQ 15ARP9 Gaming Laptop
Lenovo Legion 5 15IRX10 Gaming Laptop
Lenovo IdeaPad Slim 3 15ARP10 Laptop
Lenovo IdeaPad Slim 5 16AKP10 Laptop
Lenovo Ideapad Slim 5 14IRH10 Laptop
Lenovo Tab One
Lenovo IdeaPad Slim 3 15IAH8 15.6-inch Laptop
Lenovo Yoga AIO 7 27APH8 Desktop PC
Lenovo Flex 3 Chromebook Laptop
Google Pixel Tablet
TCL Tab NXTPAPER 11
TCL Tab 10L Gen 2
HONOR Pad X8a Kids Edition
Alcatel 3T 8" 2020
MSI Stealth 17 Studio A13VF Laptop
Razer Blade 15 Gaming Laptop
Razer 2023 Blade 15 Gaming Laptop
Razer Blade 18 Gaming Laptop
Razer Blade 16 Gaming Laptop
Razer Blade 14 Gaming Laptop
Razer Edge Gaming Tablet and Kishi V2 Pro Controller
Asus Vivobook 15 X1500 Laptop
Asus ROG Strix GT35 G35CG Gaming PC
Asus ROG Strix GT15 Gaming PC
Asus VivoBook 15 M1502 Laptop
Asus 2021 Chromebook CX1 CX1500 15.6"
Asus ZenBook 14 Laptop
Asus 2022 TUF F15 Gaming Laptop
Asus Chromebook CX1400 Laptop
Asus VivoBook Pro 15 Laptop
Asus VivoBook 15 X1504ZA Laptop
Asus Vivobook S 15 Laptop
Asus ROG Strix G17 Gaming Laptop
Asus Vivobook 14 M415UA-IS59
Asus ProArt Station PD5 PD500TE
Asus Vivobook 15X OLED M1503
Asus Vivobook 16 X1605ZA
Asus Vivobook 16 M1605YA
Asus 2024 ROG Zephyrus G14 GA403 Gaming Laptop
Asus Vivobook Go 14 E410KA
Asus Zenbook S 16 UM5606WA
Asus 2023 ROG Zephyrus G16 GU603 Gaming Laptop
Asus 2023 TUF A15 Gaming Laptop
Asus ROG Strix G16 G614 Gaming Laptop
Asus ROG Strix G17 G713 Gaming Laptop
Asus ROG Strix Scar 18 G834 Gaming Laptop
Asus 2024 TUF A14 Gaming Laptop
Asus TUF A15 FA507UI Gaming Laptop
Asus 2024 ROG Zephyrus G16 GU605 Gaming Laptop
Asus 2024 ROG Zephyrus G16 GA605 Gaming Laptop
Asus Vivo AiO V241
Asus Vivobook 15 X1500EA-BQ2502W Laptop
Asus Zenbook 14 UM3406 Laptop
Asus VivoBook S 15 M5506
Asus Vivobook Pro 15 OLED N6506
Asus Vivobook Go 15 E1504FA Laptop
Asus Vivobook 14 M3407HA-LY008W Laptop
Asus Vivobook 14 M3407HA-LY014W Laptop
Asus ROG Strix G16 G615 Gaming Laptop
Asus ROG Strix SCAR 16 G635 Gaming Laptop
Asus ROG Strix SCAR 18 G835 Gaming Laptop
Asus Zenbook 14 UX3405MA-PURE16 Laptop
Asus A5702 AiO Desktop PC
Asus ProArt PX13 Laptop
Asus Vivobook 15 X1504VA Laptop
Asus Vivobook 14 X1407QA Laptop
Asus NUC 14 PRO Plus Desktop PC
Asus Zenbook 14 UX3405CA Laptop
Asus AiO V440VA Desktop PC
Asus AiO V470VA Desktop PC
Asus Vivobook 16 M1607 Laptop
Asus Zenbook 14 OLED UX3405CA-QL104W Laptop
Asus Vivobook 17 X1704VA-AU674W Laptop
Asus Chromebook CX1505CKA Laptop
Asus Chromebook Plus CX1405CTA Laptop
Asus V500MV-13420H113W Mini Tower Desktop PC
Asus V500MV-13620H015W Mini Tower Desktop PC
Asus Chromebook CX1405CKA Laptop
Asus A3402 AiO All-in-One Desktop PC
Asus Zenbook 14 UX3402VA-KM468W Laptop
Asus Zenbook 14 UX5406SA-PZ127W Laptop
Asus Vivobook Go 15.6 E1504GA-NJ570WS Laptop
Asus Vivobook 15.6 X1504VA-BQ2897W Laptop
Asus NUC 14 Pro Mini Desktop PC
Asus Vivobook 16 X1607QA-MB005W Laptop
Asus 2024 ROG Zephyrus G16 GU605MV-QR138W Laptop
Asus 2024 TUF A16 FA607PV-QT022W Gaming Laptop
Asus 2023 TUF F15 FX507VV-LP148W Gaming Laptop
Asus Zenbook S14 UX5406SA-PZ084W Laptop
Asus 2024 TUF A15 FA506NCR-HN016W Gaming Laptop
Asus VivoBook 15 X1504ZA-NJ194W Laptop
Asus M3702WFAK-WA080W All-in-One Desktop PC
Asus VivoBook 15 X1504ZA-NJ043W Laptop
Asus VivoBook 15 X1504ZA-NJ104W Laptop
Asus Zenbook 14 UX3405MA-PZ306W Laptop
Asus Vivobook S16 S3607QA-PL004W laptop
Asus Zenbook Duo 14 Laptop
Asus ZenBook Flip 13 UX363 Laptop
HP Pavilion 15-eg3009na Laptop
HP Dragonfly G4 13.5-inch Laptop
HP OMEN 17-ck2095cl Gaming Laptop
HP 15s-fq5021na Laptop
HP Pavilion 15-eg2025na Laptop
HP Spectre x360 14-eu0006na Convertible Laptop
HP 15s-fq5030na Laptop
HP x360 14b-cd0035cl Chromebook
HP 2024 Victus 15-fa1004na Gaming Laptop
HP 2024 Victus 15-fb0002na Gaming Laptop
HP Victus 15-fa1007na Gaming Laptop
HP 2024 Omen Transcend 14-fb0010na
HP Omen Transcend 16-u0004na
HP Envy Ultra 7 17-da0001na
HP 14s-dq5009na Laptop
HP Omnibook X 14-fe0000na Laptop
HP ZBook Power G10 i7 2000 Ada
HP ZBook Studio G10
HP Pavilion Plus 14-ew1001na Laptop
HP 15a-nb0004na Chromebook
HP EliteBook 840 G9 i7 Laptop
HP EliteBook 640 G11 Laptop
HP 14s-dq0034na Laptop
HP EliteBook 865 G10 Ryzen 7 Laptop
HP Envy x360 15-fe0012na
HP Elite x360 1040 G11 Laptop
HP Stream 14s-dq0034na 14-inch
HP ZBook Firefly G10 14-inch
HP OMEN 16-xd0001na Gaming Laptop
HP Envy 16-ac0010na Laptop
HP Pavilion 16-af0004na Laptop
HP OMEN MAX 16-ah0007na Gaming Laptop
HP 24-cb1039na All-in-One Desktop PC
HP 14s-dq5013na Laptop
HP Envy x360 14-fa0009na Convertible Laptop
HP Omen Transcend 14-fb0012na Gaming Laptop
HP OmniBook X Flip 2-in-1 14-fm0001na Laptop
HP Victus 15-fb2004na Gaming Laptop
HP 14-dq6000na Laptop
HP 15-fc0049na Laptop
HP 24-cr0062na All-in-One Desktop PC
HP OMEN 17-db1009na Gaming Laptop
HP OMEN 16-ap0005na Gaming Laptop
HP OMEN Transcend 14-fb1009na Gaming Laptop
HP 27-cr0045na All-in-One Desktop PC
HP Victus 15-fa2001na Gaming Laptop
HP Victus 15-fb3002na Gaming Laptop
HP Victus 15-fa2007na Gaming Laptop
HP 15-fd0073na Laptop
HP 15-fc0059na Laptop
HP OmniBook 5 16-bc1001na Laptop
HP OmniDesk S03-0006na Slim Desktop PC
HP 15a-nb0006na Chromebook
HP OmniDesk S03-0008na Slim Desktop PC
HP 27-cr0031na All-in-One Desktop PC
HP 14a-nf0002na Chromebook
HP 22-dg0007na All-in-One Desktop PC
HP OmniBook Ultra 14-fd0001na Laptop
Acer 514 Chromebook Vero Laptop
Acer PO3-650 Gaming PC
Acer N50-650 Gaming PC
Acer Aspire C24 range
Acer Predator Helios 300 Gaming Laptop
Acer 2023 Swift Go 14" Intel Evo Platform Touchscreen Laptop - 13th Gen Intel Core i7-13700H
Acer 2023 Swift Go 14 Touchscreen Laptop
Acer 2023 Nitro V 15 Gaming Laptop
Acer Aspire 3 Laptop
Acer 514 Chromebook Plus Laptop
Acer Aspire 5 15.6" Laptop
Acer 515 Chromebook Plus Laptop
Acer Predator Helios 18 Gaming Laptop
Acer 2024 Triton PTX17-71 Gaming Laptop
Acer 2024 PO3-650 Gaming PC
Acer Swift 14 AI
Acer 2024 Swift Go 14-41-R2AU Laptop
Acer Predator Helios 16 PH16-71 Gaming Notebook
Acer 516 GE Chromebook Laptop
Acer Predator Helios Neo 18 Gaming Laptop
Acer 2022 Aspire Vero 15.6-inch
Acer Predator Helios Neo 16PHN16-72 Gaming Notebook
Acer Swift 14.5-inch AI Laptop
Acer Swift Go 14 AI
Acer 314 Chromebook Spin Convertible Laptop
Acer Aspire C27-1800 All-in-One Desktop PC
Acer Swift Go 16
Acer Aspire TC-101 Tower Desktop PC
Acer Aspire Go 15
Acer Aspire Go 14 AMD Laptop
Acer Aspire Go 14
Acer Aspire 3 A315-35-C6A5 Laptop
Acer Aspire 3 A315-59-70CE Laptop
Acer Aspire C22-1610 All-in-One Desktop PC
Acer Aspire XC-1710 Desktop PC
Acer Aspire TC-1785 Desktop PC
Acer Aspire S27-1755 All-in-One Desktop PC
Acer Aspire Go 15 AG15-71P-59QP Laptop
Acer Aspire Go 15 AG15-71P-755L Laptop
Acer Aspire Go 17 AG17-31P-33KH Laptop
Acer Aspire C27-2E All-in-One Desktop PC
Acer Nitro V 16S ANV16S-71 Gaming Laptop
Acer 714 Chromebook Spin Convertible Laptop
Acer Aspire Lite AL15-33P Laptop
Acer Aspire Lite AL14-32P-333W Laptop
Acer CB515-2H-31NY Laptop
Acer Aspire 16 NX.J7DEK.005 Laptop
Acer Aspire 3 15 A315-44P-R9L1 Laptop
Acer Aspire 5 15 A515-48M-R6N1 Laptop
Acer Aspire C22-1600 All-in-One Desktop PC
Acer Nitro 5 AN515-58-73RS Gaming Laptop
Acer Swift Go 14 SFG14-73-51GF Laptop
Acer 311 CBOA311-1H-C7L1 Chromebook Laptop
Acer Aspire 3 A315-510P-31DU Laptop
Acer ES1-311 13.3"
Acer Aspire 3 15.6" A6 8GB RAM
Acer Aspire 1 14" Intel Celeron 64GB
Acer Nitro 5 Gaming Laptop
Acer 713 Chromebook Spin Convertible Laptop
Acer 314 Chromebook Laptop
Acer 314 Chromebook Touchscreen Laptop
Acer 311 Chromebook Spin Convertible Laptop
Generic Tablet
Generic Laptop
Generic PC
CyberPowerPC CyberPower Gaming PC - Intel Core i5-14400F - GeForce RTX 4060 Ti
CyberPowerPC Desktop PC - Ryzen 5 5600G
CyberPowerPC Desktop PC - Ryzen 5 8500G
Chillblast Phantom 16-inch Laptop
Chillblast Evolution Intel Core i5 RTX 4060 Ti Workstation
Pebble Gear Kids Tablet
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