Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.

How to find your product model or series

For laptops & PCs:

You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual

For tablets:

You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
The model number should be displayed under the Model Name heading
You may also be able to find your model number in the user manual your tablet came with

For anything else:

The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
If you can’t find the model number on your product, check the packaging it came in or the user manual
You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product

Product categories

Phones

iPhone 11 Pro Max

iPhone SE (2020)

iPhone 12 Pro Max

iPhone 13 Pro Max

iPhone 14 Pro Max

iPhone 15 Pro Max

iPhone 16 Pro Max

iPhone 17 Pro Max

Huawei P20 lite

Huawei Mate 20 Pro

Huawei Mate 20 lite

Huawei P30 lite

Huawei P smart 2019

Huawei Mate 20 X 5G

Huawei P30 lite New Edition

Huawei P40 Lite

Huawei P smart 2020

Huawei P30 Pro New Edition

Huawei P40 lite 5G

Huawei Mate40 Pro 5G

Microsoft Surface Duo

OPPO Find X2 Lite

OPPO Find X2 Neo

OPPO Find X2 Pro

OPPO Find X3 Pro 5G

OPPO Find X3 Lite

OPPO Find X3 Neo

OPPO Find X5 Pro

OPPO Find X5 Lite

OPPO Reno8 Pro 5G

OPPO Find N2 Flip

OPPO Reno13 Pro 5G

OPPO Reno13 FS 5G

Samsung Galaxy Note8

Samsung Galaxy S8+

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy A8 2018

Samsung Galaxy Note9

Samsung Galaxy J6+

Samsung Galaxy J6

Samsung Galaxy A6

Samsung Galaxy A7 (2018)

Samsung Galaxy J4+

Samsung Galaxy A9 (2018)

Samsung Galaxy S10e

Samsung Galaxy S10

Samsung Galaxy S10+

Samsung Galaxy S10 5G

Samsung Galaxy A70

Samsung Galaxy A20e

Samsung Galaxy A40

Samsung Galaxy Note10

Samsung Galaxy Note10+ 5G

Samsung Galaxy Fold 5G

Samsung Galaxy Note10+

Samsung Galaxy A80

Samsung Galaxy S20 5G

Samsung Galaxy S20+ 5G

Samsung Galaxy S20 Ultra 5G

Samsung Galaxy Z Flip

Samsung Galaxy A90 5G

Samsung Galaxy A51

Samsung Galaxy S10 Lite

Samsung Galaxy A41

Samsung Galaxy A71

Samsung Galaxy A21s

Samsung Galaxy A51 5G

Samsung Galaxy A10

Samsung Galaxy A71 5G

Samsung Galaxy Note20 Ultra 5G

Samsung Galaxy Note20 5G

Samsung Galaxy Z Flip 5G

Samsung Galaxy Z Fold2 5G

Samsung Galaxy S20 FE 5G

Samsung Galaxy S21

Samsung Galaxy S21+

Samsung Galaxy S21 Ultra

Samsung Galaxy Z Fold3 5G

Samsung Galaxy Z Flip3 5G

Samsung Galaxy S20 FE

Samsung Galaxy A52s 5G

Samsung Galaxy A32 5G

Samsung Galaxy S22 Ultra

Samsung Galaxy S22

Samsung Galaxy S22 +

Samsung Galaxy A53 5G

Samsung Galaxy A22 5G

Samsung Galaxy A33 5G

Samsung Galaxy Z Fold4

Samsung Galaxy Z Flip4

Samsung Galaxy S21 FE 5G

Samsung Galaxy A13

Samsung Galaxy S23

Samsung Galaxy S23 Ultra

Samsung Galaxy S23 Plus

Samsung Galaxy A23 5G

Samsung Galaxy A04s

Samsung Galaxy A54 5G

Samsung Galaxy A34 5G

Samsung Galaxy A14 5G

Samsung Galaxy Z Flip5

Samsung Galaxy Z Fold5

Samsung Galaxy S23 FE

Samsung Galaxy A25 5G

Samsung Galaxy S24

Samsung Galaxy S24 Plus

Samsung Galaxy S24 Ultra

Samsung Galaxy A15 5G

Samsung Galaxy A35

Samsung Galaxy A05s

Samsung Galaxy A55

Samsung Galaxy Z Flip6 5G

Samsung Galaxy Z Fold6 5G

Samsung Galaxy S25

Samsung Galaxy S25+

Samsung Galaxy S25 Ultra

Samsung Galaxy A16 5G

Samsung Galaxy A36 5G

Samsung Galaxy A56 5G

Samsung Galaxy A26 5G

Samsung Galaxy A16 4G

Samsung Galaxy S24 FE

Samsung Galaxy S25 Edge

Samsung Galaxy Z Flip7

Samsung Galaxy Z Flip7 FE

Samsung Galaxy Z Fold7

Samsung Galaxy S26 Ultra

Samsung Galaxy S26

Samsung Galaxy S8

Samsung Galaxy S6

Samsung Galaxy S7

Samsung Galaxy S7 edge

LG V50 ThinQ 5G

MobiWire Oneida

MobiWire Oneida Lite

Google Pixel 2 XL

Google Pixel 3 XL

Google Pixel 4 XL

Google Pixel 3a

Google Pixel 3a XL

Google Pixel 4a 5G

Google Pixel 6 Pro

Google Pixel 7 Pro

Google Pixel 8 Pro

Google Pixel Fold 256 GB

Google Pixel 8a

Google Pixel 9 Pro Fold

Google Pixel 9 Pro

Google Pixel 9 Pro XL

Google Pixel 9a

Google Pixel 10

Google Pixel 10 Pro XL

Google Pixel 10 Pro

Sony Xperia XZ3

Sony Xperia 10 II

Sony Xperia 10 iii

Sony Xperia 5 ii

Sony Xperia 5 iii

Sony Xperia 10 IV

Sony Xperia 10 VI

Sony Xperia 1 VI

HONOR Magic7 Pro

HONOR Magic7 Lite

HONOR Magic V3 5G

OnePlus 7 Pro 5G

FAIRPHONE Fairphone 4

Motorola Moto G8 PLUS

Motorola Moto E6 PLAY

Motorola Moto G7 POWER

Motorola One Macro

Motorola Moto G50 5G

Motorola Moto G62 5G

Motorola Edge 30 Neo

Motorola razr 40

Motorola G53 5G

Motorola razr 40 ultra

Motorola Razr 60 Ultra

Motorola Moto G05

Alcatel 1S (2020)

Alcatel 1s 2021

Alcatel 1b 2022

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