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How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Apple Apple
Icon brand Acer Acer
Icon brand Alcatel Alcatel
Icon brand Asus Asus
Icon brand Chillblast Chillblast
Icon brand CyberPowerPC CyberPowerPC
Icon brand Doro Doro
Icon brand Generic Generic
Icon brand Google Google
Icon brand HONOR HONOR
Icon brand HP HP
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iPad mini 4
iPad Pro 10.5
iPad Pro 12.9 (2018)
iPad Pro 11
iPad (6th Generation)
iPad 10.2 (7th gen.)
iPad Air (2019)
iPad Air (2020)
iPad (8th Generation)
iPad Pro 12.9 (2020)
iPad Pro 11 (2021)
iPad (9th Generation)
iPad mini (2021)
iPad (10th Gen)
iPad Pro 11" (4th Gen)
iPad Air 5G
iPad Pro 12.9 (2021)
iPad Pro 12.9" (6th Gen)
iPad Pro 11" (2024)
iPad Air 13”
iPad Air 11" (2024)
iPad Pro 13"
iPad Air 11” (2025)
iPad Air 13” (2025)
iPad (11th Generation)
iPad mini
2017 MacBook Air 13"
2023 MacBook Pro 14" M2 range
2023 MacBook Pro 16" M2 range
MacBook 12" 2017
2023 MacBook Air 15.3"
2023 MacBook Pro 14" M3 range
2023 MacBook Pro 16" M3 range
2024 MacBook Air 13" M3 chip
2024 MacBook Air 15" M3 chip
Generic Mac
2025 MacBook Air 13" M4 chip
2025 MacBook Air 15" M4 chip
2025 MacBook Pro 14-inch M5 chip
MacBook Pro (16" 2019)
MacBook Pro (13" 2019 Two Thunderbolt 3 ports)
MacBook Pro (15" 2019)
MacBook Pro (13" 2019 Four Thunderbolt 3 ports)
MacBook Pro (15" 2018)
MacBook Pro (13" 2018 Four Thunderbolt 3 ports)
MacBook Pro (Retina, 13", Early 2015)
MacBook Pro (Retina, 15", Mid 2015)
MacBook Pro (13", 2016, Two Thunderbolt 3 ports)
MacBook Pro (13", 2016, Four Thunderbolt 3 ports)
MacBook Pro (15", 2016)
MacBook Pro (13", 2017, Two Thunderbolt 3 ports)
MacBook Pro (13", 2017, Four Thunderbolt 3 ports)
MacBook Pro (15", 2017)
MacBook Pro 2020 M1 chip
MacBook Air 2020 M1 chip
MacBook Pro 2020
2022 MacBook Air 13.6"
2022 MacBook Pro 13"
2020 MacBook Air 13.3"
2021 MacBook Pro 14"
2021 MacBook Pro 16"
2019 MacBook Air 13.3"
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