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How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Alcatel Alcatel
Icon brand Apple Apple
Icon brand Doro Doro
Icon brand Generic Generic
Icon brand Google Google
Icon brand HONOR HONOR
Icon brand Huawei Huawei
Icon brand Lenovo Lenovo
Icon brand Microsoft Microsoft
Icon brand Pebble Gear Pebble Gear
Icon brand Razer Razer
Icon brand Samsung Samsung
Icon brand TCL TCL
iPad mini 4
iPad Pro 10.5
iPad Pro 12.9 (2018)
iPad Pro 11
iPad (6th Generation)
iPad 10.2 (7th gen.)
iPad Air (2019)
iPad Air (2020)
iPad (8th Generation)
iPad Pro 12.9 (2020)
iPad Pro 11 (2021)
iPad (9th Generation)
iPad mini (2021)
iPad (10th Gen)
iPad Pro 11" (4th Gen)
iPad Air 5G
iPad Pro 12.9 (2021)
iPad Pro 12.9" (6th Gen)
iPad Pro 11" (2024)
iPad Air 13”
iPad Air 11" (2024)
iPad Pro 13"
iPad Air 11” (2025)
iPad Air 13” (2025)
iPad (11th Generation)
iPad mini
Huawei MediaPad T5
Microsoft Surface Pro 11
Doro Tablet
Samsung Galaxy Tab S4
Samsung Galaxy Tab S6 Lite
Samsung Galaxy Tab S7+ 5G
Samsung Galaxy Tab S7
Samsung Galaxy Tab A7
Samsung Galaxy Tab Active3
Samsung Galaxy Tab S8
Samsung Galaxy Tab A8
Samsung Galaxy Tab S9
Samsung Galaxy Tab S9+
Samsung Galaxy Tab S9 Ultra
Samsung Galaxy Tab S9 FE 5G
Samsung Galaxy Tab A9
Samsung Galaxy Tab S10+
Samsung Galaxy Tab S10 Ultra
Samsung Galaxy Tab S10 FE 5G
Samsung Galaxy Tab S9 5G WiFi
Samsung Galaxy Tab S9 FE WiFi
Samsung Galaxy Tab A9 WiFi
Samsung Galaxy Tab A9 4G WiFi
Samsung Galaxy Tab A9+ WiFi
Samsung Galaxy Tab A9+ 5G WiFi
Samsung Galaxy Tab S10 FE Wi-Fi
Samsung Galaxy Tab S10 FE 5G Wi-Fi
Samsung Galaxy Tab S10 FE+ Wi-Fi
Samsung Galaxy Tab S10 FE+ 5G Wi-Fi
Samsung Galaxy Tab A11 4G WiFi
Samsung Galaxy Tab A11 WiFi
Samsung Galaxy Tab S8+ WiFi
Lenovo Tab M8
Lenovo Tab M9
Lenovo Tab One
Google Pixel Tablet
TCL Tab NXTPAPER 11
TCL Tab 10L Gen 2
HONOR Pad X8a Kids Edition
Alcatel 3T 8" 2020
Razer Edge Gaming Tablet and Kishi V2 Pro Controller
Generic Tablet
Pebble Gear Kids Tablet
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