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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
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  • Icon brand HP HP
  • Icon brand Lenovo Lenovo
Icon brand Acer Acer
Icon brand Apple Apple
Icon brand Asus Asus
Icon brand Chillblast Chillblast
Icon brand CyberPowerPC CyberPowerPC
Icon brand Generic Generic
Icon brand HP HP
Icon brand Lenovo Lenovo
2017 MacBook Air 13"
2023 MacBook Pro 14" M2 range
2023 MacBook Pro 16" M2 range
MacBook 12" 2017
2023 MacBook Air 15.3"
2023 MacBook Pro 14" M3 range
2023 MacBook Pro 16" M3 range
2024 MacBook Air 13" M3 chip
2024 MacBook Air 15" M3 chip
Generic Mac
2025 MacBook Air 13" M4 chip
2025 MacBook Air 15" M4 chip
2025 MacBook Pro 14-inch M5 chip
MacBook Pro (16" 2019)
MacBook Pro (13" 2019 Two Thunderbolt 3 ports)
MacBook Pro (15" 2019)
MacBook Pro (13" 2019 Four Thunderbolt 3 ports)
MacBook Pro (15" 2018)
MacBook Pro (13" 2018 Four Thunderbolt 3 ports)
MacBook Pro (Retina, 13", Early 2015)
MacBook Pro (Retina, 15", Mid 2015)
MacBook Pro (13", 2016, Two Thunderbolt 3 ports)
MacBook Pro (13", 2016, Four Thunderbolt 3 ports)
MacBook Pro (15", 2016)
MacBook Pro (13", 2017, Two Thunderbolt 3 ports)
MacBook Pro (13", 2017, Four Thunderbolt 3 ports)
MacBook Pro (15", 2017)
MacBook Pro 2020 M1 chip
MacBook Air 2020 M1 chip
MacBook Pro 2020
2022 MacBook Air 13.6"
2022 MacBook Pro 13"
2020 MacBook Air 13.3"
2021 MacBook Pro 14"
2021 MacBook Pro 16"
2019 MacBook Air 13.3"
Lenovo IdeaCentre 27-inch All-in-One Touchscreen Desktop - AMD Ryzen 5 7535HS
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo Yoga AIO 27-inch All-In-One PC
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo Yoga AIO 7 27APH8 Desktop PC
Asus ROG Strix GT35 G35CG Gaming PC
Asus ROG Strix GT15 Gaming PC
Asus ProArt Station PD5 PD500TE
Asus Vivo AiO V241
Asus A5702 AiO Desktop PC
Asus NUC 14 PRO Plus Desktop PC
Asus AiO V440VA Desktop PC
Asus AiO V470VA Desktop PC
Asus V500MV-13420H113W Mini Tower Desktop PC
Asus V500MV-13620H015W Mini Tower Desktop PC
Asus A3402 AiO All-in-One Desktop PC
Asus NUC 14 Pro Mini Desktop PC
Asus M3702WFAK-WA080W All-in-One Desktop PC
HP 24-cb1039na All-in-One Desktop PC
HP 24-cr0062na All-in-One Desktop PC
HP 27-cr0045na All-in-One Desktop PC
HP OmniDesk S03-0006na Slim Desktop PC
HP OmniDesk S03-0008na Slim Desktop PC
HP 27-cr0031na All-in-One Desktop PC
HP 22-dg0007na All-in-One Desktop PC
Acer PO3-650 Gaming PC
Acer N50-650 Gaming PC
Acer Aspire C24 range
Acer 2024 PO3-650 Gaming PC
Acer Aspire C27-1800 All-in-One Desktop PC
Acer Aspire TC-101 Tower Desktop PC
Acer Aspire C22-1610 All-in-One Desktop PC
Acer Aspire XC-1710 Desktop PC
Acer Aspire TC-1785 Desktop PC
Acer Aspire S27-1755 All-in-One Desktop PC
Acer Aspire C27-2E All-in-One Desktop PC
Acer Aspire C22-1600 All-in-One Desktop PC
Generic PC
CyberPowerPC CyberPower Gaming PC - Intel Core i5-14400F - GeForce RTX 4060 Ti
CyberPowerPC Desktop PC - Ryzen 5 5600G
CyberPowerPC Desktop PC - Ryzen 5 8500G
Chillblast Evolution Intel Core i5 RTX 4060 Ti Workstation
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