Help
Device guides
Samsung
Galaxy Note8

Samsung Galaxy Note8

f-10dab310-4970-4a1e-b493-fdd321f6a714
f-1a4d6e4a-d0ae-40a4-89e4-22c50bd3170c
f-29b16778-71d6-40f6-b353-3fd3329fffe4
f-0b324675-11d6-4d78-a543-49e67f3aa12d
f-6e8f90b2-17f8-40f8-85e6-a95b5302c557
f-619727b2-c0da-4427-8775-7fdca7ffc303
  • Device home
  • Getting started
  • Basic functions
  • Calls, contacts, messaging
  • Connectivity
  • Specifications
  • Device home
  • Getting started
  • Basic functions
  • Calls, contacts, messaging
  • Connectivity
  • Specifications

It's not possible to start my phone

Solution 1 of 7: The phone lock code is turned on

The phone lock code prevents others from accessing the contents of your phone (such as pictures and messages). When the phone lock code is turned on, it needs to be used every time you turn on your phone and when it has been in sleep mode.

Slide your finger downwards starting from the top of the screen.
Slide your finger downwards starting from the top of the screen.
Step 1 of 13

Slide your finger downwards starting from the top of the screen.

Press the settings icon.
Press the settings icon.
Step 2 of 13

Press the settings icon.

Press Lock screen and security.
Press Lock screen and security.
Step 3 of 13

Press Lock screen and security.

Press Iris Scanner.
Press Iris Scanner.
Step 4 of 13

Press Iris Scanner.

Press CONTINUE.
Press CONTINUE.
Step 5 of 13

Press CONTINUE.

Press the required setting and follow the instructions on the screen to create an additional phone lock code.
Press the required setting and follow the instructions on the screen to create an additional phone lock code.
Step 6 of 13

Press the required setting and follow the instructions on the screen to create an additional phone lock code.

Press CONTINUE.
Press CONTINUE.
Step 7 of 13

Press CONTINUE.

Follow the instructions on the screen to create the phone lock code using iris scanning.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Step 8 of 13

Follow the instructions on the screen to create the phone lock code using iris scanning.

Press the required settings.
Press the required settings.
Step 9 of 13

Press the required settings.

Press DONE.
Press DONE.
Step 10 of 13

Press DONE.

Press Screen lock type and key in the current phone lock code.
Press Screen lock type and key in the current phone lock code.
Step 11 of 13

Press Screen lock type and key in the current phone lock code.

Press None and follow the instructions on the screen to turn off use of phone lock code.
Press None and follow the instructions on the screen to turn off use of phone lock code.
Step 12 of 13

Press None and follow the instructions on the screen to turn off use of phone lock code.

Press the Home key to return to the home screen.
Press the Home key to return to the home screen.
Step 13 of 13

Press the Home key to return to the home screen.


Did this solve your problem?

Yes No

Get information on...

Or choose...

Show more