Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
Samsung Galaxy Tab A11 WiFi
Samsung Galaxy Book3
Samsung 2023 UE55CU8000KXXU HDR 4K Ultra HD Smart TV
Samsung 2023 UE75CU8000KXXU HDR 4K Ultra HD Smart TV
Samsung 2023 UE55CU7100KXXU LED HDR 4K Ultra HD Smart TV
Samsung UE65CU7100KXXU LED HDR 4K Ultra HD Smart TV
Samsung HW-Q600C Soundbar
Samsung HW-C400 Soundbar
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