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Device guides

Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Acer Acer
Icon brand AlphaSync AlphaSync
Icon brand Asus Asus
Icon brand Chillblast Chillblast
Icon brand CyberPowerPC CyberPowerPC
Icon brand Generic Generic
Icon brand Hisense Hisense
Icon brand HP HP
Icon brand Lenovo Lenovo
Icon brand LG LG
Icon brand Medion Medion
Icon brand Samsung Samsung
Icon brand Sony Sony
Icon brand Stormforce Stormforce
Icon brand TCL TCL
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